I am out of escalating captions and icons.

Clearly I should have started lower on the scale.

My replacement modem did not arrive yesterday, after the support tech explicitly told me on Wednesday it would be shipped VIA overnight delivery, leaving the facility the next day (Thursday).

This morning, I chat with CenturyLink CS AGAIN and, after it takes the agent TWENTY MINUTES AND THREE SECONDS to look up the order (I have the chat transcript), I'm given a UPS tracking number.

Which UPS claims is invalid.

I'm also told to "Rest assured that your modem will be delivered 5-7 days to deliver from the date it was shipped out."

SO my best guess is that 1) APPARENTLY (there is a small possibility that an overbusy UPS system missed the arrival scan for the package) the modem has not actually been shipped yet AT ALL, and 2) The modem has NOT been / will NOT be shipped via overnight delivery, so it will take 5-7 business days to arrive from the time it actually IS shipped.

So my next step is to WAIT until UPS finally scans the package into the system, at which point I'll have a delivery estimate. OR wait until I get tired of UPS NOT scanning the package into the system, and reach out AGAIN to CenturyLink to discuss at what point we consider the shipment lost and have them send ANOTHER new modem which I will then have to wait until UPS does or does not scan the package into the system to find out whether I have a delivery date or a need to reach out to CenturyLink.

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NEXT: A resolution at last.