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At about 3:00 on Friday, having heard nothing from CenturyLink, and having confirmed that there was no Internet through the wifi network from the new modem (which I'd hooked up first thing in the morning so it would already be there when they turned on the new line), I start yet another chat with customer support.
The CS agent says the ticket shows as completed, but they said that yesterday and then changed their story on further investigation, so I point this possibility out. The agent confirms that yes, the deeper looks shows the connection has been completed, once again, without any kind of communication back to the customer.
The wifi's still not letting me onto the Internet, so the CS agent transfers me to technical support. While I'm waiting for that chat to start, I go reboot the new modem since I know that's the first thing they're going to ask me.
Lo and behold, once it's rebooted, I have Internet! Woo hoo, only a month after I originally ordered the service. I thank the tech for their time and sign off.
TEN MINUTES LATER, the Internet is gone again. Rebooting the modem does not help this time. I start ANOTHER chat with CenturyLink. Or maybe I called this time, I don't really remember, I've had so many conversations with them at this point that the medium could be anything.
The tech confirms that yes, they're not getting signal down to the modem, and sets up an appointment for someone to come out and "stabilize the line", which I am 100% sure is weasel-speak for "make sure the wire is plugged all the way in". I refrain from suggesting that this is a service I am professionally capable of performing, mostly because I do NOT want to suddenly be responsible for the entire neighborhood's "line stability".
I DO ask when the someone will be out to "stabilize the line", and am told it will be Tuesday, sometime between 8 and 4.
At this point, I feel like getting a second DSL line set up might well take the rest of my life, and L will inherit the biweekly task of contacting CenturyLink and finding out why we can't have Internet service THIS time.
Thread links:
IT BEGINS
NEXT: This is my life now
The CS agent says the ticket shows as completed, but they said that yesterday and then changed their story on further investigation, so I point this possibility out. The agent confirms that yes, the deeper looks shows the connection has been completed, once again, without any kind of communication back to the customer.
The wifi's still not letting me onto the Internet, so the CS agent transfers me to technical support. While I'm waiting for that chat to start, I go reboot the new modem since I know that's the first thing they're going to ask me.
Lo and behold, once it's rebooted, I have Internet! Woo hoo, only a month after I originally ordered the service. I thank the tech for their time and sign off.
TEN MINUTES LATER, the Internet is gone again. Rebooting the modem does not help this time. I start ANOTHER chat with CenturyLink. Or maybe I called this time, I don't really remember, I've had so many conversations with them at this point that the medium could be anything.
The tech confirms that yes, they're not getting signal down to the modem, and sets up an appointment for someone to come out and "stabilize the line", which I am 100% sure is weasel-speak for "make sure the wire is plugged all the way in". I refrain from suggesting that this is a service I am professionally capable of performing, mostly because I do NOT want to suddenly be responsible for the entire neighborhood's "line stability".
I DO ask when the someone will be out to "stabilize the line", and am told it will be Tuesday, sometime between 8 and 4.
At this point, I feel like getting a second DSL line set up might well take the rest of my life, and L will inherit the biweekly task of contacting CenturyLink and finding out why we can't have Internet service THIS time.
Thread links:
IT BEGINS
NEXT: This is my life now