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FOR THE LOVE OF GOD, MONTRESOR
CenturyLink tech showed up late this morning, hooked up the DSL, waited around to make sure I was started on the setup wizard.
After I finished with the setup wizard and confirmed that wifi devices on the new system could see the Internet, I started rearranging the wired taps to spread the load across the two connections.
Turns out, the new modem can't hand out network addresses to wired clients.
IF I manually configure a computer with an address that's correct for the new modem, I *can* see the new modem, but I *can't* see past it to the Internet.
I may not have mentioned this before, but I've been doing computer networking for a living for nearly thirty years, so I've got this.
Right? Right?
Wrong.
NOTHING I can do will get the modem to serve up network addresses to wired devices. And nothing I can do will get the modem to provide Internet access to any device that it hasn't given a network address to.
AND THEN, I decide that the best thing to do is reset the modem to factory defaults and start clean. And when it reboots after that, NOW IT WON'T LET ANYTHING CONNECT TO THE WIFI EITHER.
I burned a day of PTO for a mental health day today, this is NOT what I had in mind.
So it's back on the phone with CenturyLink tech support. I know the IVR so well now that I don't even have to wait for it to tell me my options. If the IVR were a person, we'd be on a first-name basis and they would be impressed at how clearly I can enunciate with my jaw clenched solid.
The tech runs me through the usual troubleshooting, and successfully configures the modem from his end, setting up a second wifi network even for me to try (and fail) to connect to. When that doesn't work, he suggests that he's going to have to send somebody out to check the wiring outside the house.
Wait, WHAT?
"Hang on", I say. "This problem doesn't sound like 'outside wires' to me; it sounds like there's something wrong with the modem. If it were the wires, we'd be on the wifi just fine, we just wouldn't be able to see the Internet."
FORTUNATELY, what I said makes sense to him, and he orders me a replacement modem, AND flags it for overnight delivery (which really means I'll get it Friday, but I've got to work tomorrow so I wouldn't have time to do anything with it anyway).
Today, by the way, is the one-month anniversary of ordering the second DSL line in the first place.
Thread links:
IT BEGINS
NEXT: I am out of escalating captions and icons.
After I finished with the setup wizard and confirmed that wifi devices on the new system could see the Internet, I started rearranging the wired taps to spread the load across the two connections.
Turns out, the new modem can't hand out network addresses to wired clients.
IF I manually configure a computer with an address that's correct for the new modem, I *can* see the new modem, but I *can't* see past it to the Internet.
I may not have mentioned this before, but I've been doing computer networking for a living for nearly thirty years, so I've got this.
Right? Right?
Wrong.
NOTHING I can do will get the modem to serve up network addresses to wired devices. And nothing I can do will get the modem to provide Internet access to any device that it hasn't given a network address to.
AND THEN, I decide that the best thing to do is reset the modem to factory defaults and start clean. And when it reboots after that, NOW IT WON'T LET ANYTHING CONNECT TO THE WIFI EITHER.
I burned a day of PTO for a mental health day today, this is NOT what I had in mind.
So it's back on the phone with CenturyLink tech support. I know the IVR so well now that I don't even have to wait for it to tell me my options. If the IVR were a person, we'd be on a first-name basis and they would be impressed at how clearly I can enunciate with my jaw clenched solid.
The tech runs me through the usual troubleshooting, and successfully configures the modem from his end, setting up a second wifi network even for me to try (and fail) to connect to. When that doesn't work, he suggests that he's going to have to send somebody out to check the wiring outside the house.
Wait, WHAT?
"Hang on", I say. "This problem doesn't sound like 'outside wires' to me; it sounds like there's something wrong with the modem. If it were the wires, we'd be on the wifi just fine, we just wouldn't be able to see the Internet."
FORTUNATELY, what I said makes sense to him, and he orders me a replacement modem, AND flags it for overnight delivery (which really means I'll get it Friday, but I've got to work tomorrow so I wouldn't have time to do anything with it anyway).
Today, by the way, is the one-month anniversary of ordering the second DSL line in the first place.
Thread links:
IT BEGINS
NEXT: I am out of escalating captions and icons.