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I am posting this update over my new DSL line, huzzah.
Of course, that doesn't mean we crossed the finish line without additional drama.
If you'll recall, UPS did not recognize the tracking number CenturyLink gave me on 10/31. I figured the most likely reason for that was because the package was not yet in the system, so I decided to come back later and check again.
Unfortunately, when I did check back, UPS continued to fail to recognize the tracking number. Yesterday morning, I wondered whether the problem might be that the number was actually invalid, and I looked up the format for UPS tracking numbers. Turns out what they gave me was ONE DIGIT SHORT ARGH ARGH ARGH.
OK, assuming that was just a copy-paste issue, there are only 10 possible values for the final digit, so I can try them all until I get a valid response. I start from '0' and get nothing until I get to '8', at which point I discover that this tracking number is for a package THAT WAS DELIVERED ON 10/22, which means it's the original defective modem for this line. It ALSO means that I STILL HAVE NO EVIDENCE THAT THE REPLACEMENT MODEM WAS EVER SHIPPED.
SO, it's back to CenturyLink support chat for me!
It took two support reps over half an hour to have the following exchange:
Me: plz giv tracking num
CLink: lol no record of order
CLink: you got 2 modems last 90 days, no more for you
Me: I gotz 2 lines, one modem per line
CLink: oh hey, herez tracking number
UPS: out for delivery today
CLink: did I do a great job or what
So, yeah, just as helpful as always, CenturyLink, thanks so much.
The GOOD news is that UPS DID deliver the new modem and it DID work out of the box, and once that was functional, it took me about fifteen minutes to reconfigure the network the way I wanted it so the load is distributed across the two lines.
So, for now anyway, the CenturyLink saga is concluded. Somebody asked me how many times I'd had to interact with CLink sales or support, and I was literally unable to figure out the answer. TOO DANG MANY.
Thread links:
IT BEGINS
NEXT: Arthur "Two DSL lines" Jackson
Of course, that doesn't mean we crossed the finish line without additional drama.
If you'll recall, UPS did not recognize the tracking number CenturyLink gave me on 10/31. I figured the most likely reason for that was because the package was not yet in the system, so I decided to come back later and check again.
Unfortunately, when I did check back, UPS continued to fail to recognize the tracking number. Yesterday morning, I wondered whether the problem might be that the number was actually invalid, and I looked up the format for UPS tracking numbers. Turns out what they gave me was ONE DIGIT SHORT ARGH ARGH ARGH.
OK, assuming that was just a copy-paste issue, there are only 10 possible values for the final digit, so I can try them all until I get a valid response. I start from '0' and get nothing until I get to '8', at which point I discover that this tracking number is for a package THAT WAS DELIVERED ON 10/22, which means it's the original defective modem for this line. It ALSO means that I STILL HAVE NO EVIDENCE THAT THE REPLACEMENT MODEM WAS EVER SHIPPED.
SO, it's back to CenturyLink support chat for me!
It took two support reps over half an hour to have the following exchange:
Me: plz giv tracking num
CLink: lol no record of order
CLink: you got 2 modems last 90 days, no more for you
Me: I gotz 2 lines, one modem per line
CLink: oh hey, herez tracking number
UPS: out for delivery today
CLink: did I do a great job or what
So, yeah, just as helpful as always, CenturyLink, thanks so much.
The GOOD news is that UPS DID deliver the new modem and it DID work out of the box, and once that was functional, it took me about fifteen minutes to reconfigure the network the way I wanted it so the load is distributed across the two lines.
So, for now anyway, the CenturyLink saga is concluded. Somebody asked me how many times I'd had to interact with CLink sales or support, and I was literally unable to figure out the answer. TOO DANG MANY.
Thread links:
IT BEGINS
NEXT: Arthur "Two DSL lines" Jackson